Privacy Policy
Effective Date: August 27, 2026
Last Updated: September 16, 2026
New Wave Weight Loss Systems (“New Wave,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting getnewwaveweightloss.com, communicating with us, using our online tools, enrolling in our communications programs, or purchasing New Wave products and services.
This Privacy Policy explains the types of information we may collect, how that information may be used, when it may be shared, and the choices available to you.
By using this website, you acknowledge the practices described in this Privacy Policy.
1. Information We May Collect
Depending on how you interact with New Wave Weight Loss Systems, we may collect information that you voluntarily provide, including:
- Name
- Email address
- Telephone or mobile number
- SMS/MMS opt-in status and consent information
- Communication preferences, including separate marketing and non-marketing SMS/MMS consent preferences
- Shipping and billing information
- Information submitted through our contact forms
- Order and transaction information
- Customer-service communications
- Coaching-related communications that you voluntarily provide
- Information necessary to provide products or services you request
We may also automatically receive certain technical information when you visit our website, such as your browser type, device type, IP address, referring pages, pages visited, approximate geographic information derived from an IP address, and website interaction information.
The specific information collected may depend on the WordPress plugins, analytics services, security tools, payment systems, communications providers, and other technologies operating on our website.
2. 63-Day Goal Calculator
New Wave Weight Loss Systems provides an interactive 63-Day Weight Loss Goal Calculator for general educational and informational purposes.
The calculator may ask you to enter information such as your age, sex used for the calculation, height, current weight, goal weight, and activity level in order to generate estimates including BMI, calorie needs, protein, hydration, and weight-goal information.
The calculator currently performs these calculations directly within your web browser. New Wave does not intentionally use the calculator itself to create a personal profile or permanently store the values you enter into the calculator.
However, standard website technologies, hosting systems, security services, analytics tools, or other third-party technologies operating on the website may collect ordinary technical information associated with your visit.
Do not use the calculator to submit medical records, diagnoses, prescription information, Social Security numbers, financial account information, or other highly sensitive information.
The calculator is an educational wellness tool and is not intended to provide medical advice, diagnosis, treatment, or individualized medical nutrition therapy.
3. Information Submitted Through Contact Forms
When you contact New Wave through a website form, telephone, email, SMS/MMS message, or another communication channel, we may collect the information necessary to respond to your request.
This may include your name, contact information, message, and any other information you voluntarily provide.
Please do not send highly sensitive medical or financial information through a general website contact form, email, or SMS/MMS message unless specifically requested through an appropriate secure method.
4. Purchases and Order Processing
When you purchase a New Wave Weight Loss Kit or another product or service, your transaction may be processed through a third-party commerce, scheduling, payment, or order-management platform.
These providers may collect information necessary to process your transaction, including your name, contact information, billing information, shipping information, and payment information.
New Wave generally does not receive or store your complete payment-card number when payment is processed directly by an independent payment processor.
The privacy practices of third-party payment and commerce providers are governed by their respective privacy policies.
5. Financing
New Wave may provide access to third-party financing options, including Affirm.
When you choose a financing option, you may leave the New Wave website or interact directly with the financing provider. Information you provide in connection with a financing application is collected and processed by that provider according to its own terms and privacy practices.
New Wave does not determine financing eligibility, approval, interest rates, or financing terms.
6. How We Use Information
We may use information collected through our website and services to:
- Process and fulfill orders
- Provide customer service
- Respond to questions and inquiries
- Provide requested coaching or program support
- Communicate regarding purchases or services
- Send informational, transactional, customer-service, coaching, appointment, or follow-up SMS/MMS communications to individuals who have provided the applicable consent
- Send promotional or marketing SMS/MMS communications to individuals who have separately provided consent to receive marketing messages
- Maintain separate communication and consent preferences and process opt-out requests
- Operate and improve our website
- Maintain website security
- Detect or prevent fraud, misuse, or unauthorized activity
- Understand how visitors interact with our website
- Maintain appropriate business, transaction, and consent records
- Comply with applicable legal obligations
- Protect our rights, customers, website, and business
- Send promotional communications where permitted by law and consistent with your communication preferences
We do not use information submitted through the 63-Day Goal Calculator to diagnose medical conditions.
7. SMS/MMS Messaging and Mobile Information
New Wave Weight Loss Systems offers optional SMS/MMS communications for individuals who affirmatively choose to participate.
When you enroll in SMS/MMS communications, we may collect your name, mobile telephone number, consent status, date and time of consent, method through which consent was obtained, communication preferences, message history where maintained by our systems or service providers, and records relating to opt-out or help requests.
New Wave maintains separate consent choices for non-marketing SMS/MMS communications and promotional or marketing SMS/MMS communications.
Non-Marketing SMS/MMS Communications. You may separately choose to receive recurring SMS/MMS communications from New Wave concerning customer service, orders and shipping, virtual coaching and program communications, appointments, and follow-ups. These communications are informational, transactional, service-related, or program-related in nature.
Marketing and Promotional SMS/MMS Communications. You may separately choose to receive recurring promotional or marketing SMS/MMS communications from New Wave, which may include special offers, promotions, and product or program updates.
The consent choices described above are presented separately. Choosing to receive non-marketing SMS/MMS communications does not require you to consent to promotional or marketing SMS/MMS communications.
Providing your mobile telephone number by itself does not constitute consent to receive marketing SMS/MMS messages. Where consent is required, customers enroll through our SMS enrollment form by providing their mobile number and affirmatively selecting the applicable consent option. Consent options are not preselected.
Consent to receive promotional or marketing SMS/MMS messages is not a condition of purchasing any product or service from New Wave Weight Loss Systems.
Message frequency varies. Message and data rates may apply.
You may opt out of SMS/MMS communications at any time by replying STOP. You may reply HELP for assistance.
We may use telecommunications carriers, messaging providers, hosting providers, technology vendors, and other service providers to transmit, route, process, deliver, or support our SMS/MMS communications on our behalf.
New Wave Weight Loss Systems does not sell, rent, or share your mobile telephone number, SMS/MMS opt-in information, or SMS/MMS consent information with third parties or affiliates for their own marketing or promotional purposes.
Mobile information may be disclosed to service providers when reasonably necessary to operate and provide the SMS/MMS messaging services, including telecommunications carriers, messaging providers, and technology vendors acting on our behalf.
SMS/MMS opt-in data and consent will not be shared with third parties or affiliates for their marketing or promotional purposes.
SMS/MMS consent and opt-in information may otherwise be disclosed where required by applicable law, legal process, court order, or governmental request, or where reasonably necessary to protect rights, safety, security, or prevent fraud or abuse.
Additional terms governing New Wave SMS/MMS communications are contained in our Terms & Conditions.
8. Cookies and Similar Technologies
Our website may use cookies, pixels, analytics technologies, local storage, and similar technologies.
These technologies may help us remember website preferences, understand website traffic, measure performance, maintain security, identify technical problems, and improve the user experience.
Some cookies may be placed by third-party services used on the website.
You may be able to limit cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of the website.
9. Analytics and Third-Party Services
We may use third-party providers to support website hosting, analytics, security, communications, SMS/MMS delivery, payment processing, order management, financing, or other business functions.
These providers may process information according to their own privacy policies, contractual obligations, and the services they provide on our behalf.
Our website may also contain links to websites operated by third parties. New Wave Weight Loss Systems is not responsible for the privacy practices, security, content, or policies of independently operated third-party websites.
10. How We May Share Information
We may disclose information when reasonably necessary to operate our business, including to service providers that perform functions on our behalf, such as website hosting, payment processing, order fulfillment, communications, SMS/MMS delivery, analytics, security, and technology services.
Information may also be disclosed when required by law, legal process, court order, or governmental request; when necessary to protect the rights or safety of New Wave, our customers, or others; or in connection with a legitimate business transaction such as a merger, acquisition, financing, restructuring, or sale of business assets.
We do not disclose personal information merely because someone requests it.
Mobile telephone numbers, SMS/MMS opt-in data, and SMS/MMS consent information will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.
11. Sale or Sharing of Personal Information
New Wave Weight Loss Systems does not intentionally sell personal information for money.
Certain advertising or analytics technologies can potentially constitute “sharing” or other regulated activity under California privacy law depending upon how those technologies are configured and used.
Where applicable law gives you the right to opt out of certain uses or disclosures of personal information, New Wave will honor qualifying requests as required by law.
Regardless of other practices described in this section, mobile telephone numbers, SMS/MMS opt-in data, and SMS/MMS consent information are not sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.
12. California Privacy Rights
California residents may have certain privacy rights depending upon the applicable law and whether New Wave meets the legal requirements for that law to apply.
These rights may include the ability to request information about certain personal information collected, request correction or deletion of qualifying information, obtain a copy of certain information, or opt out of certain sales or sharing of personal information.
Privacy rights are subject to exceptions and limitations established by law.
New Wave will not unlawfully discriminate against an individual for exercising an applicable privacy right.
To submit a privacy request, contact us using the information provided below. We may need to verify your identity before completing certain requests.
13. Sensitive Personal Information
Because New Wave operates in the wellness and weight-management space, customers may voluntarily communicate information that could be considered sensitive.
Please provide only information reasonably necessary for the service you are requesting.
New Wave does not represent that ordinary website forms, email communications, or SMS/MMS communications constitute secure medical-record systems, and our general website and messaging programs are not intended to serve as electronic medical-record repositories.
14. Data Retention
We retain personal information for only as long as reasonably necessary for the purposes for which it was collected, including providing requested products or services, maintaining appropriate transaction and business records, resolving disputes, maintaining security, and complying with legal obligations.
Different categories of information may be retained for different periods.
Where reasonably necessary, we may retain records documenting SMS/MMS consent, including the applicable type of consent, opt-out requests, communication preferences, and related messaging activity for compliance, recordkeeping, dispute-resolution, and operational purposes.
15. Data Security
We use reasonable administrative, technical, and organizational safeguards intended to protect information under our control.
However, no website, internet transmission, electronic storage system, email, SMS/MMS service, or communication method can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.
16. Children’s Privacy
The New Wave website, weight-loss program, 63-Day Goal Calculator, and SMS/MMS communications are intended for adults and are not directed to children under 13.
We do not knowingly collect personal information from children under 13 through the website. If we learn that such information has been collected without appropriate authorization, we will take reasonable steps to delete it.
The 63-Day Goal Calculator and New Wave weight-management program are intended for users 18 years of age or older.
17. Email and Marketing Communications
If you choose to receive promotional emails from New Wave Weight Loss Systems, you may unsubscribe from marketing communications using the unsubscribe instructions provided in those communications where applicable.
You may continue to receive transactional or service-related communications concerning orders, customer service, or services you requested where legally permitted.
Email preferences and SMS/MMS preferences are handled separately. Unsubscribing from promotional email does not necessarily opt you out of SMS/MMS communications, and opting out of SMS/MMS messages does not necessarily unsubscribe you from email.
Within SMS/MMS communications, consent to receive promotional or marketing messages is maintained separately from consent to receive non-marketing customer-service, order/shipping, coaching/program, appointment, and follow-up messages.
To opt out of SMS/MMS messages, reply STOP. For SMS/MMS assistance, reply HELP.
18. External Links
Our website may contain links to external websites, including purchasing, financing, social media, or other third-party services.
When you leave our website, the third party’s privacy policy and terms govern your interaction with that service. We encourage you to review those policies before providing personal information.
19. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, business practices, technology, services, communications programs, or applicable law.
When material changes are made, the “Last Updated” date at the top of this page will be revised.
We encourage visitors to review this Privacy Policy periodically.
20. Contact New Wave Weight Loss Systems
Questions regarding this Privacy Policy, our SMS/MMS messaging practices, or requests concerning your personal information may be directed to:
New Wave Weight Loss Systems
Phone: (833) 242-0663
Website: getnewwaveweightloss.com
For privacy-related requests, please include enough information for us to understand and respond to your request. We may request additional information when reasonably necessary to verify your identity.