Legal Notice
Effective Date: September 14, 2026
Last Updated: October 26, 2026
This Legal Notice applies to the New Wave Weight Loss Systems website, online store, products, programs, educational materials, digital resources, coaching services, and related content.
Business Information
Business Name: New Wave Weight Loss Systems
Website: getnewwaveweightloss.com
Email: support@getnewwaveweightloss.com
Phone: (833) 805-4883
Website and Store Operation
New Wave Weight Loss Systems operates the New Wave website and offers weight-management and general wellness products, educational resources, nutrition guidance, structured routines, accountability, and virtual coaching support.
Purchases may be completed through a secure online store operated with the assistance of independent commerce, payment-processing, financing, shipping, and technology providers.
General Wellness and Educational Information
Information provided through New Wave Weight Loss Systems is intended for general wellness, informational, and educational purposes.
Unless expressly stated otherwise in connection with a service provided by an appropriately licensed healthcare professional, New Wave Weight Loss Systems does not provide medical diagnosis, medical treatment, medical nutrition therapy, or individualized medical advice through its website or online store.
Website content is not a substitute for advice, diagnosis, or treatment from a physician or other qualified healthcare professional.
Consult an appropriate healthcare professional before beginning a new supplement, nutrition, exercise, or weight-loss program, particularly if you have an existing medical condition, take prescription medication, are pregnant or breastfeeding, have undergone recent surgery, or have concerns about whether the program is appropriate for you.
Weight-Loss Results
Individual weight-loss results vary.
Any advertised goal, testimonial, before-and-after photograph, customer experience, anticipated result, or example of weight loss represents an individual experience or program goal and does not guarantee that another customer will achieve the same or similar result.
Results may vary based on starting weight, body composition, age, nutrition, physical activity, consistency, adherence, medication, medical conditions, metabolism, sleep, lifestyle, and other individual circumstances.
Product Information
Customers should review all product labels, warnings, ingredients, instructions, and directions before use.
Do not exceed recommended usage. Product information should not be interpreted as a claim that a product diagnoses, treats, cures, or prevents disease unless expressly authorized by applicable law.
Customers should consult an appropriate healthcare professional concerning possible interactions with medications, medical conditions, pregnancy, breastfeeding, allergies, dietary restrictions, or other individual circumstances.
Intellectual Property
Unless otherwise indicated, the New Wave Weight Loss Systems name, branding, written content, graphics, program materials, educational resources, recipes created for the program, downloadable materials, photographs owned by New Wave, page designs, and other proprietary content are owned by or licensed to New Wave Weight Loss Systems and are protected by applicable intellectual-property laws.
No New Wave material may be copied, reproduced, republished, distributed, sold, modified, or used for commercial purposes without prior written authorization, except where otherwise permitted by applicable law.
Third-party names, logos, trademarks, service marks, products, and company names belong to their respective owners. Their appearance does not necessarily imply endorsement, sponsorship, or affiliation unless expressly stated.
Third-Party Services and External Links
The New Wave website and online store may include links to or integrations with third-party services, including payment processors, financing providers, shipping carriers, social-media platforms, analytics providers, and other independently operated websites or services.
New Wave Weight Loss Systems does not control independently operated third-party services. Your use of a third-party service is governed by that provider’s own terms, policies, procedures, and privacy practices.
Website Availability and Accuracy
New Wave Weight Loss Systems makes reasonable efforts to maintain accurate and current website information but does not guarantee that every page will always be free from technical, typographical, pricing, or other errors.
Website content, products, pricing, promotions, availability, and program offerings may be updated or changed prospectively.
The website or online store may occasionally be unavailable because of maintenance, updates, hosting problems, security issues, technical failures, or circumstances outside our reasonable control.
Purchases and Policies
All purchases are subject to the product information, pricing, disclosures, and policies presented at the time of purchase.
Customers should review the applicable Terms & Conditions, Privacy Policy, Shipping Policy, and Refund Policy before completing an order.
Except where otherwise required by applicable law, New Wave Weight Loss System purchases are final sale and are subject to the cancellation, return, refund, shipping, and fulfillment policies displayed in connection with the transaction.
Final Sales, Cancellations, and Returns
ALL SALES ARE FINAL.
New Wave Weight Loss Systems does not accept returns or exchanges and does not issue refunds or store credits for completed purchases, except where otherwise required by applicable law.
Because New Wave products and programs may include physical products, proprietary program materials, educational resources, coaching access, and other benefits associated with your purchase, please review your order carefully before submitting payment.
By completing your purchase, you acknowledge that you understand and accept our Final Sale Policy.
NO CANCELLATIONS OR ORDER CHANGES
ORDERS CANNOT BE CANCELED, MODIFIED, OR CHANGED ONCE SUBMITTED.
Once your order has been placed, it enters our order-processing and fulfillment system.
Submitting an order constitutes your authorization for New Wave Weight Loss Systems to begin processing and fulfilling your purchase.
RETURNS ARE NOT ACCEPTED
Because all sales are final, New Wave Weight Loss Systems does not accept ordinary product returns.
Sending a product back to New Wave without prior written authorization does not create eligibility for a refund, exchange, or store credit.
Do not mail or ship products back to New Wave unless you have specifically been instructed to do so by an authorized New Wave representative.
Unauthorized returns may be refused.
Nothing in this section limits a consumer right or remedy that cannot legally be waived.
Order Processing, Shipping, and Delivery
Orders are processed according to New Wave Weight Loss Systems’ current fulfillment procedures.
Processing time and shipping/transit time are separate.
Processing refers to the time required to prepare, verify, package, and release an order for shipment. Carrier transit time begins after the carrier accepts the shipment.
Weekends, holidays, unusually high order volume, inventory conditions, payment verification, or other circumstances may affect processing times.
Any processing or delivery dates displayed or communicated are estimates unless expressly identified as guaranteed.
SHIPPING CONFIRMATION AND TRACKING
When your order has been prepared for shipment and tracking becomes available, tracking information may be sent to the email address, telephone number, or other contact information associated with your order.
Receipt of a tracking number means your shipment has entered or is entering the carrier-delivery process.
Customers are responsible for monitoring their tracking information and making appropriate arrangements to receive their shipment.
TRANSFER TO THE SHIPPING CARRIER
Once New Wave Weight Loss Systems has properly prepared your order and transferred the shipment into the possession of the selected shipping carrier, the package enters the carrier’s custody and delivery network.
New Wave Weight Loss Systems does not control the package while it is in the carrier’s possession.
To the extent permitted by applicable law, New Wave is not responsible for carrier-caused:
Shipping or transit delays
Lost packages
Stolen packages
Misdelivery
Delivery to an incorrect location by the carrier
Carrier routing errors
Carrier scanning errors
Missed delivery attempts
Weather-related delays
Transportation disruptions
Packages marked delivered but subsequently missing
Damage occurring while the shipment is in the carrier’s possession
Other delivery failures caused by or occurring within the carrier’s delivery network
Once your order has been released to the selected carrier, questions regarding the location, transit status, or delivery of the package should first be directed to the carrier using the tracking number provided.
INCORRECT OR INCOMPLETE SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address when placing an order.
New Wave Weight Loss Systems is not responsible for delivery failures caused by incorrect or incomplete shipping information supplied by the customer.
Because orders cannot be changed once they have entered processing, New Wave cannot guarantee that an address can be corrected after an order is submitted.
RETURNED-TO-SENDER PACKAGES
If a package is returned to New Wave because of an incorrect or incomplete address, refusal of delivery, failure to retrieve the package, unsuccessful delivery attempts, or another customer-related delivery issue, the original purchase remains subject to our Final Sale and No Refund policies.
Additional shipping and handling charges may apply if New Wave agrees to reship an eligible returned package.
Membership Activation and Virtual Coaching Access
The New Wave Weight Loss program includes a physical kit and access to virtual coaching and a member portal. Membership account activation and virtual coaching access begin following confirmed physical delivery of the program kit. Login credentials and account access instructions are issued after delivery verification is complete.
Customers who have not yet received physical delivery of their kit should not expect account access prior to that delivery confirmation. Delayed delivery due to carrier handling, address corrections, or other transit factors does not entitle a customer to early account access or a refund. Once physical delivery is confirmed, account activation will be completed within the timeframe communicated during onboarding.
PROGRAM AND COACHING COMPONENTS
A New Wave Weight Loss Kit purchase may include physical products together with program materials, educational resources, virtual coaching, or other benefits described with the applicable package.
Failure to use or participate in an included program component does not convert the purchase into a refundable transaction.
Unused coaching or educational resources do not have a separate cash value unless expressly stated otherwise.
Chargebacks and Dispute Resolution
Before initiating any chargeback or dispute with your bank or card issuer, customers are required to contact New Wave Weight Loss Systems directly at (833) 805-4883 to allow us the opportunity to resolve the matter. Contacting your bank before contacting us does not satisfy this requirement.
Premature Disputes. All delivery dates and shipping timeframes communicated at checkout, in order confirmations, and via Shopify or Shop Pay are estimates only and are not guaranteed delivery dates. A chargeback or dispute filed on the basis of non-receipt before the stated estimated delivery window has fully elapsed is premature under applicable card network operating rules and will be formally contested in its entirety, including recovery of all associated dispute fees.
Buyer’s Remorse. A change of mind, decision not to participate in the program, or desire to cancel after an order has been placed and fulfilled does not constitute a valid basis for a chargeback under Visa, Mastercard, or any applicable card network’s dispute rules. Chargebacks filed on non-receipt grounds when the actual reason is buyer’s remorse or a cancellation decision are invalid disputes and will be contested as such.
New Wave Weight Loss Systems maintains complete records of all transactions, communications, order confirmations, shipping documentation, and policy acknowledgments. All disputes, including those determined to be premature, fraudulent, or filed in bad faith, will be responded to with full documentation and pursued through all available representment and arbitration processes.
Unwarranted Chargebacks, Restocking Fees, and Recovery of Financial Losses
New Wave Weight Loss Systems expressly reserves all available contractual and legal rights to recover financial losses arising from knowingly false, fraudulent, materially misleading, or otherwise wrongful payment disputes.
A chargeback does not automatically cancel a valid purchase agreement, discharge an outstanding payment obligation, or relieve a customer of financial responsibility for merchandise lawfully purchased, shipped, and delivered.
Where a customer knowingly misrepresents the circumstances of a transaction, including falsely alleging non-delivery, misrepresenting an applicable delivery deadline, or obtaining payment reversal while retaining merchandise for which payment remains lawfully due, New Wave Weight Loss Systems reserves the right to pursue recovery of the outstanding purchase balance and documented financial losses caused by such conduct.
Recoverable amounts may include unpaid merchandise charges, nonrefunded payment-processing and dispute fees, shipping and fulfillment expenses, merchandise recovery expenses, and other actual damages and reasonable enforcement costs recoverable under applicable law.
$575 RESTOCKING FEE FOR UNWARRANTED CHARGEBACKS
In the event of an unwarranted chargeback or payment dispute involving merchandise that is subsequently refused, returned, or otherwise sent back to New Wave Weight Loss Systems, a $575 restocking fee will apply to the returned merchandise to the extent permitted by applicable law. This fee covers costs associated with receiving, inspecting, handling, processing, and restocking the returned merchandise and may be deducted from any return credit otherwise due.
$575 RESTOCKING AND HANDLING FEE
Where merchandise is returned or recovered following an unauthorized cancellation, wrongful payment reversal, or other circumstances in which a restocking charge is contractually and legally permitted, a restocking and handling fee of $575 may apply. This fee is intended to address applicable costs associated with receiving, inspecting, processing, handling, and restoring merchandise to inventory, including applicable product-integrity and inventory requirements.
Any assessment of this fee remains subject to applicable legal requirements and the circumstances of the merchandise return.
CONTINUING FINANCIAL OBLIGATIONS
Where a chargeback results in the reversal of payment for merchandise the customer received and remains legally obligated to pay for, New Wave Weight Loss Systems reserves the right to pursue the outstanding balance through lawful collection procedures, civil recovery, or other available remedies.
New Wave Weight Loss Systems further reserves the right to challenge unsupported disputes through applicable payment-network procedures and seek recovery of additional legally recoverable losses arising from independently established wrongful conduct.
No customer will be charged twice for the same recovered loss.
Electronic Communications and SMS/MMS Messaging
New Wave Weight Loss Systems offers optional SMS/MMS communications for informational, transactional, service-related, and marketing purposes, subject to the applicable consent requirements and customer communication preferences.
New Wave maintains separate consent for non-marketing SMS/MMS communications and marketing SMS/MMS communications. Consent to one category of messages does not constitute consent to the other category.
Customers may independently choose to consent to non-marketing SMS/MMS communications, marketing SMS/MMS communications, both categories, or neither category.
Consent to receive SMS/MMS messages, including marketing messages, is not a condition of purchasing any product or service from New Wave Weight Loss Systems.
Providing a mobile telephone number alone does not constitute consent to receive marketing SMS/MMS messages. Acceptance of the Terms & Conditions or Privacy Policy also does not, by itself, constitute consent to receive SMS/MMS marketing messages.
Message frequency varies. Message and data rates may apply.
Customers may opt out of applicable SMS/MMS messaging by replying STOP and may request assistance by replying HELP.
For further information, please review the New Wave Weight Loss Systems Terms & Conditions, Privacy Policy, and SMS/MMS enrollment page at getnewwaveweightloss.com/sms-updates/.
Limitation of Notice
This Legal Notice should be read together with the New Wave Weight Loss Systems Terms & Conditions, Privacy Policy, Shipping Policy, Refund Policy, and other disclosures presented through the website or online store.
Nothing in this Legal Notice is intended to exclude, restrict, or waive a consumer right, remedy, warranty, or legal protection that cannot lawfully be excluded, restricted, or waived.
Contact New Wave Weight Loss Systems
Questions concerning this Legal Notice may be directed to:
New Wave Weight Loss Systems
Email: support@getnewwaveweightloss.com
Phone: (833) 805-4883
Website: getnewwaveweightloss.com
Last Updated: October 26, 2026